Refund Policy

This Refund Policy explains how cancellations and refunds work for Znapie subscription plans, offered by CodeSurge AI.

1. Free trial

New accounts start with a free trial period. No payment is collected during the trial, and you may cancel at any time before it ends without being charged.

2. Subscription billing

Paid plans are billed in advance, either monthly or annually depending on the plan you choose. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.

3. Cancellations

You can cancel your subscription at any time from Settings in the app. Cancelling stops future renewals; you will continue to have access to your current plan until the end of the billing period you have already paid for.

4. Refunds

• Fees already paid for the current billing period are generally non-refundable once the period has started.
• If you were charged in error — a duplicate charge, or a charge after a cancellation that should have taken effect — contact us and we will investigate and refund the incorrect amount.
• If Znapie is unavailable to you for an extended period due to a fault on our side, contact us; refunds or service credit for such outages are considered on a case-by-case basis.

5. How to request a refund

Email support@codesurge.in with your account email and the reason for the request. We aim to respond within a few business days.

6. Enterprise plans

Refund and cancellation terms for Enterprise/custom plans arranged directly with our sales team are governed by the specific agreement signed with your practice or organisation.